Terms and Conditions

Welcome to Veritastelecare. By accessing or using our telemedicine platform, website, and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Acceptance of Terms

By using Dr Veritastelecare services, you agree to these Terms and Conditions. If you do not agree, please do not use our services.

2. Telemedicine Services

Dr Veritastelecare provides telemedicine consultation services that connect patients with licensed healthcare professionals. Our services include:

• Online Consultations: Video, audio, and text-based consultations
• Medical Notes: Access to educational medical resources
• Health Records: Secure storage of your medical information
• Prescriptions: Electronic prescriptions where applicable

3. User Responsibilities

As a user of Veritastelecare, you agree to:

• Provide accurate and complete medical information
• Keep your login credentials secure
• Not share your account with others
• Be honest about your medical history
• Follow the treatment plans provided by your healthcare professional
• Notify us of any changes to your medical condition
• Use the platform for lawful purposes only

4. Healthcare Professional Disclaimer

Our healthcare professionals are licensed and qualified to provide medical consultations. However:

• All medical advice is provided on a "best efforts" basis
• No doctor-patient relationship is established until formally accepted
• Telemedicine consultations may have limitations compared to in-person visits
• You should seek in-person care when recommended

5. Payment Terms

All payments for services are processed securely through our payment gateway. By making a payment, you agree to:

• Pay all fees associated with your chosen services
• Provide accurate billing information
• Authorize us to charge your payment method
• Be responsible for any applicable taxes
• Understand that fees are non-refundable unless stated otherwise

6. Medical Records and Privacy

Your medical records are protected by our Privacy Policy. We are committed to:

• Maintaining the confidentiality of your health information
• Complying with all applicable data protection laws
• Using your information only for treatment and operational purposes
• Providing you with access to your medical records

7. Prescription Policy

• Prescriptions are issued at the discretion of the healthcare professional
• We do not prescribe controlled substances
• Prescriptions are subject to state and national regulations
• You must provide accurate medical history for prescription safety

8. Cancellation and Refund Policy

• Consultations: Cancellations within 24 hours of appointment are non-refundable
• Medical Notes: All digital downloads are non-refundable
• Subscriptions: Can be canceled anytime, no refunds for partial months
• Refunds are processed within 5-10 business days

9. Intellectual Property

All content on Veritastelecare, including medical notes, articles, images, and software, is protected by copyright and intellectual property laws. You may not:

• Reproduce or distribute our content without permission
• Modify or create derivative works
• Use our content for commercial purposes
• Remove copyright notices

10. Limitation of Liability

To the maximum extent permitted by law:

• Veritastelecare is not liable for any indirect or consequential damages
• Our total liability is limited to the amount paid for services
• We do not guarantee that our platform will be error-free
• We are not responsible for third-party content or links

11. Termination

We reserve the right to suspend or terminate your account if you violate these terms or engage in fraudulent activities.

12. Changes to Terms

We may update these terms from time to time. We will notify you of significant changes via email or through our platform.

13. Governing Law

These terms are governed by the laws of the Republic of Uganda. Any disputes will be resolved in the courts of Uganda.

14. Contact Information

For questions about these terms, please contact us:

• Email: info@drveritastelecare.com
• Phone:+ 256773852174
• Address: Kampala, Uganda