Privacy Policy

At Veritastelecare, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telemedicine platform and services.

1. Information We Collect

Personal Information

• Identity Data: Name, date of birth, gender, national ID
• Contact Data: Email address, phone number, physical address
• Medical Data: Health records, symptoms, diagnosis, treatment plans
• Payment Data: Payment method information (processed securely)
• Technical Data: IP address, browser type, device information

Health Information (Protected Health Information - PHI)

• Medical history and current conditions
• Consultation records and notes
• Prescriptions and medication history
• Lab results and test reports
• Allergies and sensitivities
• Immunization records

2. How We Use Your Information

• Provide Services: To deliver telemedicine consultations and medical care
• Treatment: To diagnose, treat, and manage your health conditions
• Payment: To process payments for services rendered
• Communication: To send appointment reminders, health tips, and updates
• Improvement: To enhance our services and user experience
• Compliance: To comply with legal and regulatory requirements

3. How We Protect Your Information

• Encryption: All data is encrypted using industry-standard SSL/TLS protocols
• Access Control: Only authorized healthcare professionals can access your medical records
• Secure Storage: Your data is stored in secure, HIPAA-compliant data centers
• Regular Audits: We conduct regular security audits and assessments
• Staff Training: All staff are trained on data protection and privacy

4. Information Sharing

We do not sell or rent your personal information. We may share your information with:

• Healthcare Professionals: To provide you with medical care
• Third-Party Service Providers: For payment processing, hosting, and support
• Legal Authorities: When required by law or to protect public health
• With Your Consent: When you explicitly authorize us to share

5. Data Retention

• Medical records are retained for the duration required by law (typically 7-10 years)
• You may request deletion of non-medical personal data
• We retain data as necessary to provide services and comply with legal obligations

6. Your Rights

You have the right to:

• Access: Request a copy of your personal and medical data
• Correction: Request corrections to inaccurate data
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Request transfer of your data to another provider
• Restriction: Request restriction of data processing
• Objection: Object to certain data processing activities

7. Cookies and Tracking

• We use cookies to improve your browsing experience
• Essential cookies are required for platform functionality
• Analytics cookies help us understand how you use our platform
• You can manage cookie preferences in your browser settings

8. Children's Privacy

• Our services are intended for users aged 18 and above
• Parental consent is required for minors using our services
• We do not knowingly collect data from children under 13
• If we discover such data, we will delete it immediately

9. International Data Transfers

• Your data may be stored on servers outside your country
• We ensure appropriate safeguards for international data transfers
• We comply with applicable data protection laws in all jurisdictions

10. Third-Party Links

• Our platform may contain links to third-party websites
• We are not responsible for the privacy practices of third parties
• We encourage you to review their privacy policies before using their services

11. Changes to Privacy Policy

• We may update this policy from time to time
• You will be notified of significant changes via email
• The "Last Updated" date at the top indicates when changes were made

12. Contact Us

If you have questions about this Privacy Policy or your data, please contact us:

• Email: privacy@veritastelecare.com
• Phone:+ 256773852174
• Address: Kampala, Uganda
• Data Protection Officer: DPO@veritastelecare.com